Patient Access Coordinator

Cleveland Clinic • Cleveland, OH

24d • Onsite

About The Position

Join Cleveland Clinic’s Main Campus, where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. As a Patient Access Coordinator, you will organize the activities and workflow of the Patient Access area. This role offers an opportunity to build a foundation in healthcare and explore opportunities at Cleveland Clinic while developing customer service skills. The position is based at Cleveland Clinic Main Campus in Cleveland and works Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED.
• One of the following experience or education combinations: two years of Cleveland Clinic outpatient scheduling experience or equivalent, including interaction with patients, physicians, and other departments to resolve problems; three years of external outpatient scheduling experience, including resolving patient scheduling issues and coordinating the work of others; an associate degree and one year of experience; or a bachelor's degree.
• Frequent data entry, sitting, standing, and walking are required. Normal or corrected vision, hearing, and speech are required. Occasional lifting or pushing of up to 25 pounds.
• Follow standard precautions and use personal protective equipment as required.
• Comply with Cleveland Clinic’s influenza prevention program, which includes annual influenza vaccination or an approved exemption.
• Employment offers are subject to testing for controlled substances.

Responsibilities

• Organize and coordinate activities and workflow for the patient access area.
• Develop, implement, and oversee programs to improve appointment utilization, including reminders and follow-up on no-shows and cancellations.
• Coordinate activities and resolve operational problems.
• Adjust employee, patient, and physician schedules in response to operational problems.
• Control and audit reconciliation of day sheets, including adjusting statistics in the computer data bank.
• Produce reports as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED