Patient Access Coordinator
About The Position
The Patient Access Coordinator is a remote position responsible for efficiently and promptly handling incoming telephone calls and triaging calls throughout the organization. The coordinator serves as the first point of contact for patients seeking assistance, creates patient records, and routes calls by sending messages or scheduling appointments according to patient needs. The role requires professionalism and patience while supporting patients, maintaining department productivity and customer satisfaction, and meeting or exceeding monthly scorecard expectations. The position is remote-eligible, but the employee must live within 50 miles of 265 E Rollins St, Suite 11100, Orlando, FL 32804, and may be required to work onsite if attendance or performance issues arise. Equipment pickup is required. The schedule is Monday through Friday, 8:00 a.m. to 6:00 p.m., totaling 40 hours per week. Pay is $18.00 to $22.00 per hour.
Requirements
- High school diploma or GED.
- At least 1 year of high-volume call center experience.
- Intermediate computer skills.
- Reliable, high-speed internet access and Wi-Fi connection.
- Must live within 50 miles of 265 E Rollins St, Suite 11100, Orlando, FL 32804.
- Must pick up equipment; attendance and/or performance issues may require onsite work.
Nice To Haves
- Knowledge of medical terminology is highly preferred.
- Healthcare experience is not required.
Responsibilities
- Answer inbound calls in a fast-paced environment.
- Serve as the first point of contact for patients needing assistance.
- Create patient records, triage calls, and send messages or schedule appointments based on patient needs.
- Demonstrate professionalism and patience when handling calls.
- Maintain department productivity levels and customer satisfaction, including meeting or exceeding monthly scorecard expectations.
- Escalate calls to a supervisor or other departments as necessary.
- Answer questions regarding patient appointments.
- Perform other duties and assist on additional lines as assigned by the manager.
- Adhere to established policies, procedures, and scripting to consistently meet call-time and quality standards.
- Exemplify the organization’s desired culture and philosophies.
Benefits
- Competitive pay
- Comprehensive health benefits
- Dental benefits
- Tuition reimbursement
- Paid time off
- Retirement savings plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
