Patient Access Coordinator

Fred Hutchinson Cancer Center•Seattle, WA

24d•Hybrid

About The Position

The Patient Access Coordinator is a member of the care service team and serves as a professional liaison among patients and families, care providers, and other Fred Hutch departments. The role uses critical thinking and multiple computer systems to facilitate patient check-in and scheduling requests in a high-pressure, time-sensitive healthcare environment. This is a full-time hybrid position with a Monday–Friday schedule. The hourly pay range is $26.36 to $37.54, with pay based on experience and qualifications.

Requirements

High school graduation or equivalent.
At least one year of relevant experience.
Ability to work independently and organize and prioritize concurrent responsibilities and demands.
Ability to work in a high-pressure, time-sensitive, and complex healthcare environment.
Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
Active listening skills.
Ability to build relationships while maintaining appropriate boundaries.
Coping skills.
Ability to use a mouse, navigate computer programs, and use email in a business setting.
Ability to communicate clearly and concisely verbally, in person and by phone, and in writing.
Ability to identify and triage issues appropriately.
Attention to detail to ensure scheduling accuracy.

Nice To Haves

Bachelor's degree (BA or BS).
Previous medical office or hospital experience coordinating physician appointments and patient services.
Familiarity with medical terminology.
Bilingual skills.
Prior experience using an electronic medical record system and/or automated scheduling system.

Responsibilities

Coordinate with clinical staff to maintain clinic or unit flow and direct and monitor patient location.
Greet and screen arriving patients and check them in using an automated scheduling system.
Work with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
Communicate patient needs, treatment schedules, and additional requests to providers, technologists, schedulers, and nurses, and notify appropriate parties as needed.
Recognize emergency situations and initiate the correct code procedures.
Manage and prioritize scheduling requests, including surveillance appointments, laboratory services, imaging studies, return-to-clinic visits, and same-day lab appointments as needed.
Assemble and distribute appropriate paperwork to patients and clinical staff.
Triage questions and concerns from callers and forward them to the appropriate staff member or department.
Use the electronic medical record system to verify insurance coverage, authorization status, and referral requirements, ensuring necessary approvals are current before appointments.
Support overall department functions, including cross coverage and special projects.
Assist with training new staff.