Patient Access Coordinator

NeighborHealth • Boston, MA

20d • $20 - $29

About The Position

The Patient Access Representative welcomes patients in person and over the phone while accurately collecting, verifying, and entering demographic, insurance, and account information. The role performs patient access activities in support of patient care, provides exceptional customer service, and helps maximize health center revenue while facilitating efficient patient flow within the assigned clinical department. As a front-line point of contact for patients, the position requires strong customer-service and multitasking skills.

Requirements

• High school diploma or GED.
• Vocational or technical training beyond high school in office management specific to medical office training.
• Strong customer-service skills.
• Ability to answer a high volume of calls.
• Knowledge of different insurance carriers and appointment scheduling.
• Ability to multitask.

Nice To Haves

• One year of experience working in a healthcare setting.

Responsibilities

• Check patients in for their appointments.
• Verify patient demographics, emergency contacts, account information, and insurance information; identify changes and update the system accordingly.
• Complete daily insurance verifications for same-day appointments and track verification numbers.
• Collect, track, and enter copayments and other cash, check, and credit-card payments in accordance with cash collection policies and procedures.
• Promptly report issues related to payment collection.
• Deposit cash collections at the end of each shift, keep cash secured, and maintain appropriate petty cash.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED