Patient Access Coordinator

PT Solutions • Burr Ridge, IL

63d • $18 - $21

About The Position

The Patient Access Coordinator serves as the first point of contact for patients and helps ensure a positive, efficient clinic experience. The role manages patient check-in and check-out, payments, scheduling, and documentation while maintaining accurate information and supporting clinic operations. The coordinator facilitates communication between patients and care teams and collaborates with therapists and internal teams to coordinate care and resolve access or scheduling issues. The position also involves following HIPAA, insurance, workflow, and documentation requirements, and providing coverage support as needed.

Requirements

• High school diploma or GED; submission of documentation for the highest level of education obtained is required.
• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and confidently discuss financial responsibility.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Must meet compliance, background check, and onboarding requirements.

Nice To Haves

• 1–2 years of customer service or healthcare front office experience.
• Experience using EMR systems and scheduling platforms.

Responsibilities

• Greet patients, manage check-in and check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Assist patients with questions and address concerns professionally to deliver a positive experience.
• Ensure compliance with HIPAA and insurance processes, and maintain accurate documentation.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations and special projects, and provide coverage support as needed.

Benefits

• Competitive compensation with the ability to earn performance-based incentives.
• Professional development through strategic internal platforms.
• Opportunity for career progression within a nationwide physical therapy practice.
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, depending on state laws.
• Reimbursement for endurance race entry fees.
• Ongoing training and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED