Patient Access Coordinator

R1•Austin, TX

About The Position

The Patient Access Coordinator helps ensure the success and development of team members while maintaining production, quality, and customer service standards. The role supports effective patient access operations by monitoring workflows, identifying operational needs, assisting with staff selection and development, and ensuring that team schedules and departmental guidelines are followed. The coordinator also handles patient concerns, protects confidential information, completes registration and billing worklists and reports, and promotes a positive, engaged departmental culture. The position is based at Ascension Dell Children’s Medical Center North in Austin, Texas, and is full-time on Sundays through Tuesdays from 6:00 a.m. to 6:00 p.m. and Wednesdays from 6:00 a.m. to 12:00 p.m.

Requirements

High school education or equivalent experience.
At least 4 years of experience.

Responsibilities

Work with team members to support their success and development.
Monitor work trends and promptly identify and report area needs to the Patient Access Manager and/or Facility Lead.
Help ensure the team meets production standards, deadlines, work schedules, and department guidelines.
Deliver and maintain high-quality customer service, address patient-raised issues, and recommend appropriate solutions.
Ensure that the entire team follows proper workflow procedures.
Support team productivity and adherence to schedules and departmental guidelines.
Maintain a high level of confidentiality regarding discussions held at management level and above.
Ensure the effectiveness of the quality assurance program.
Work efficiently in multiple areas as business needs require.
Ensure patient privacy and confidentiality policies and standards are maintained.
Use departmental human, physical, and technological resources efficiently and effectively.
Complete daily worklists and reports from registration and billing systems.
Participate in the selection, training, and development of patient access representative staff.
Prioritize tasks and use time and equipment effectively to meet production and metric goals.
Help create and maintain a positive, motivated, people-oriented departmental culture and support team morale and engagement.
Use sound judgment to distribute tasks and delegate responsibilities when necessary.
Cooperate and communicate consistently and effectively with other departments.
Complete special projects, duties, or assignments as directed by R1 Management, the Patient Access Manager, and/or Facility Lead.