Patient Access Conversion Specialist

Duly Health and Care • Joliet, IL

4d • Onsite

About The Position

This is a full-time, 40 hours per week, Monday-Friday position located onsite at a local medical office in Joliet. The role involves patient check-in, scheduling, handling high call volumes, verifying patient information in the Electronic Health Record (EPIC), and preparing for exams by reviewing schedules and reports.

Requirements

• High school diploma or GED
• Three years of patient/client-facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

Responsibilities

• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience.
• Check in and schedules appointments, following sleep scheduling protocol.
• Answers heavy call volumes to fulfill patient needs over the phone.
• Verifies patient information, while documenting in their Electronic Health Record (EPIC).
• Performs all other duties/responsibilities as assigned.
• Reviewing schedule.
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports.
• Review the Daily Appointment Report and prepare charts as appropriate.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED