Patient Access Specialist

Aspire Fertility Austin • San Antonio, TX

2d • Hybrid

About The Position

Our Patient Access Specialist will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested.

Requirements

• High School Diploma required
• 1–2 years patient contact/scheduling experience
• Demonstrated knowledge of HIPAA compliance and requirements
• Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs
• Superior organizational and time management skills

Nice To Haves

• Bilingual (Spanish) strongly preferred

Responsibilities

• Timely answering of all telephone inquiries from potential new patients.
• Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
• Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
• Logs patient calls daily.
• Routes registration forms to appropriate contact at each location and/or business office representative.
• Maintains monthly log for new patient referral spreadsheet.
• Mails new patient packet to potential new patients when requested.
• Assists supervisor as needed.
• Maintains patient confidentiality.
• Other duties as assigned.

Benefits

• Medical, dental, and vision plans
• Complimentary basic life insurance
• Employee Assistance Program
• Long-term disability insurance
• FREE or low-cost employee-only healthcare coverage option
• Comprehensive fertility benefits
• Adoption assistance
• Surrogacy support
• Generous maternity, paternity, and partner leave
• 18 days of PTO annually
• 11 paid holidays
• One floating holiday
• 401(k) plan
• Competitive company match
• Full vesting after just 2 years
• Company-funded Lifestyle Spending Account
• Health Savings Account (HSA) with regular employer contributions
• Employee Referral Program
• Continuing education reimbursement
• Dedicated time off for professional development
• Free premium Calm Health app subscription
• Access to emotional well-being and work-life resources through Employee Assistance Program (EAP) with SupportLinc
• Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED