Patient Access Conversion Specialist

Duly Health and Care • Naperville, IL

4d • Onsite

About The Position

This is a full-time role, 40 hours per week, Monday through Friday, located onsite at a local medical office in Naperville. The Patient Access Conversion Specialist is responsible for managing patient check-in, scheduling, and ensuring a positive patient experience. This role involves significant patient interaction, administrative tasks within the Electronic Health Record (EPIC), and monitoring daily schedules and reports.

Requirements

• High school diploma or GED
• Three years of patient/client-facing experience
• Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

Responsibilities

• Acknowledges and welcomes patients and visitors, setting the tone for a positive experience.
• Checks in and schedules appointments, following specific protocols.
• Answers heavy call volumes to fulfill patient needs over the phone.
• Verifies patient information and documents it in the Electronic Health Record (EPIC).
• Performs all other duties/responsibilities as assigned.
• Reviews schedules and pre-screens patients based on departmental protocol.
• Monitors schedules daily, ensuring that all open slots are filled on the same day.
• Monitors patient scheduling reports daily.
• Reviews the Daily Appointment Report and prepares charts as appropriate.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED