Patient Access Conversion Specialist

Duly Health and Care • Glen Ellyn, IL

4d • Onsite

About The Position

This is a full-time role, 40 hours per week, Monday through Friday, located onsite at a local medical office in Glen Ellyn. The Patient Access Conversion Specialist is responsible for greeting patients, scheduling appointments, managing heavy call volumes, verifying patient information in the Electronic Health Record (EPIC), and preparing charts. The role also involves monitoring schedules and patient scheduling reports to ensure all open slots are filled.

Requirements

• High school diploma or GED
• Three years of patient/client-facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

Responsibilities

• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience.
• Check in and schedules appointments, following sleep scheduling protocol.
• Answers heavy call volumes to fulfill patient needs over the phone.
• Verifies patient information, while documenting in their Electronic Health Record (EPIC).
• Performs all other duties/responsibilities as assigned.
• Reviewing schedule.
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports.
• Review the Daily Appointment Report and prepare charts as appropriate.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED