Patient Access Specialist

Mens Health Foundation•Santa Monica, CA

1d•Onsite

About The Position

Men's Health Foundation is seeking compassionate, mission-driven individuals to join their team as a Patient Access Specialist. This role is central to the patient experience, involving front desk, checkout, and call center duties. The specialist will handle patient registration, scheduling, managing calls, verifying insurance, and addressing customer concerns to ensure high-quality service. The organization is committed to health equity and inclusivity, particularly within the LGBTQ+ community, and values diversity among its staff.

Requirements

High School diploma or equivalent.
Ability to stay calm and professional in a fast-paced, dynamic environment.
Positive attitude and professional appearance.
Strong Customer Service mindset.
Strong attention to detail, timeliness, and a commitment to continuous improvement.
Excellent communication and customer service skills.

Nice To Haves

Familiarity with EMR applications is a plus.

Responsibilities

Maintain strict patient confidentiality in line with HIPAA regulations
Deliver outstanding customer service in alignment with our Customer Service Performance Standards
Handle patient interactions—both calls and visits—professionally and courteously
Address challenging situations, answer questions, and resolve minor complaints with empathy and efficiency
Keep open lines of communication with providers, medical assistants, and staff, working as a team to support patient care
Maintain up-to-date knowledge of our organization’s services and upcoming events relevant to patient needs
Welcome patients and guide them through the registration process using our Electronic Medical Record (EMR) system
Scan and upload essential patient documents, including IDs, insurance cards, and disclosures, into the EMR
Verify and update patient demographics at every visit
Assist patients with completing necessary forms and documentation
Manage payments at the time of service, including cash box security and daily reconciliation
Monitor patient flow from registration to treatment, ensuring all concerns are met by checkout
Mails documents on an as-needed basis
Ensures the waiting and reception areas are kept neat, clean, and safe from any hazards and reporting on any damages
Monitors and ensures office supplies and forms are available for the day-to-day office operation
Answer a high volume of patient calls courteously, managing tasks within your scope and routing others as needed.
Accurately enter new patient information in the EMR and update records for existing patients.
Obtain and verify demographics and insurance information
Verify insurance eligibility and demonstrate understanding of contracted payors
Identify patient needs, resolve inquiries, and schedule or modify appointments accurately and efficiently.
Provide support at other sites as needed.
Perform additional duties as assigned.