Patient Access Associate (Full-time; Days) - West Jefferson Medical Center
About The Position
The Patient Access Associate creates a positive experience for patients and visitors from their first interaction with the hospital. The role supports patients with scheduling, registration, and check-in while ensuring information is accurate, confidential, and handled with care. Through a calm and professional approach, the associate helps patients feel informed and supported throughout their visit. The associate collaborates with clinical and administrative teams to help operations run smoothly and contribute to a respectful, efficient, and patient-focused hospital environment.
Requirements
- Strong customer service and communication skills.
- Empathy, professionalism, and attention to detail.
- Ability to work effectively in a fast-paced healthcare environment.
- High school diploma/GED or equivalent, or two years of work experience.
Responsibilities
- Greet patients and visitors in person and by phone.
- Schedule appointments and manage check-in processes.
- Register patients and verify insurance and demographic information.
- Scan and maintain required documentation.
- Explain financial responsibilities and collect payments when appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
