About The Position
The Patient Access Associate works in the West Jefferson Medical Center Emergency Department and is often the first point of contact for patients and families during stressful or urgent situations. The role provides calm, clarity, and compassionate support while helping patients feel supported in a fast-paced, high-pressure environment. The associate registers emergency patients, verifies insurance and patient information, and supports admissions, transfers, and discharges. They partner with clinical teams to help maintain patient flow and efficiency. The position requires urgency, empathy, accuracy, and the ability to remain focused and professional while priorities change.
Requirements
- High school diploma/GED or equivalent, or two years of work experience.
- Strong customer service skills and emotional intelligence.
- High attention to detail and accuracy.
- Ability to prioritize and adapt quickly in real time.
- Ability to stay calm, focused, and professional under pressure.
- Ability to multitask without sacrificing accuracy.
- Effective communication with patients, families, and care teams.
- Empathy while maintaining efficiency.
Responsibilities
- Greet and assist patients and families with urgency and empathy.
- Register patients quickly and accurately during emergency visits.
- Verify insurance, demographics, and required documentation.
- Communicate clearly and compassionately in high-stress situations.
- Support admissions, transfers, and discharges as needed.
- Partner with clinical teams to maintain patient flow and efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
