Sr Patient Access Associate - Bellevue Medical Center Emergency Department

Nebraska Medicine•Bellevue, NE

4d•Onsite

About The Position

The Sr Patient Access Associate supports patient access at Bellevue Medical Center, including the Emergency Department. The role greets patients and customers professionally, promptly, and efficiently, and accurately creates accounts to support organizational cash flow and exceed customer expectations. The associate must comply with applicable state and federal laws and regulations throughout scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, payment receipting, and patient wayfinding or escorting. Face-to-face and bedside patient contact is required. The position may serve various organizational areas, including the emergency department, as part of coverage needs around the clock, seven days a week. This is a full-time, 40-hour-per-week position scheduled Wednesday through Sunday, 5:30 PM to 2:00 AM. Initial training is full-time for three weeks, Monday through Friday, 7:00 AM to 3:30 PM. The position is located at Bellevue Medical Center in Bellevue, Nebraska.

Requirements

At least two years of customer service experience.
High school education or equivalent.
Ability to work proactively and in a self-directed manner.
Multitasking and problem-solving abilities.
Strong written and verbal communication skills.
Strong communication and organizational skills, with aptitude for detail-oriented work.
Ability to form and maintain working relationships within the organization to foster a team environment.
Ability to type 35 words per minute with 95% accuracy.
Basic Life Support (BLS) certification within six months of hire or transfer; certification must be from an American Heart Association-endorsed program. The department funds the cost.

Nice To Haves

Experience in healthcare, collections, registration, or revenue cycle.
Associate's degree in business, healthcare, or a related field.
Experience with healthcare revenue cycle functions, including insurance or registration.
Experience with Microsoft Office products, specifically Word and Excel.
Spanish fluency, depending on the position available.

Responsibilities

Greet patients and customers in a professional, timely, and efficient manner.
Create patient accounts accurately and efficiently to optimize organizational cash flow and exceed customer expectations.
Comply with state and federal regulations and laws while completing patient access processes.
Perform scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, and receipting of payments.
Provide patient wayfinding and escorting.
Provide face-to-face and bedside patient service.
Support coverage needs in various areas of the organization, including the emergency department.