Sr Patient Access Associate - Bellevue Medical Center Emergency Department

The Nebraska Medical Center•Bellevue, NE

2d•Onsite

About The Position

The Sr Patient Access Associate supports patient access and customer service at Nebraska Medicine, including the Bellevue Medical Center Emergency Department. The role ensures patients and customers are greeted professionally, promptly, and efficiently, and that accounts are created accurately to support organizational cash flow, exceed customer expectations, and comply with applicable state and federal laws and regulations. Work includes scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, receipting payments, and patient wayfinding or escorting. Face-to-face and bedside patient contact is required. Coverage is needed 24 hours a day, seven days a week, with assignments in various areas of the organization, including the emergency department. This is a full-time position scheduled Wednesday through Sunday, 5:30 PM to 2:00 AM. The first three weeks are full-time training, Monday through Friday, 7:00 AM to 3:30 PM. Applicants must submit a resume listing their full work history, including all customer service experience, review the schedule and training requirements, and watch the informational video.

Requirements

Minimum of two years of customer service experience.
High school education or equivalent.
Ability to work proactively and in a self-directed manner.
Multitasking and problem-solving abilities.
Strong written and verbal communication skills.
Strong communication and organizational skills and aptitude for detail-oriented work.
Ability to form and maintain working relationships within the organization to foster a team environment.
Typing speed of 35 words per minute with 95% accuracy.
Basic Life Support (BLS) certification within six months of hire or transfer; certification must be from an American Heart Association-endorsed program. The department funds the cost.

Nice To Haves

Experience in healthcare, collections, registration, or revenue cycle.
Associate degree in business, healthcare, or a related field.
Experience with healthcare revenue cycle functions, including insurance or registration.
Experience with Microsoft Office products, especially Word and Excel.
Fluency in Spanish, depending on the position available.

Responsibilities

Greet patients and customers professionally, promptly, and efficiently.
Create patient accounts accurately and efficiently while supporting organizational cash flow and customer expectations.
Comply with applicable state and federal regulations and laws throughout patient access processes.
Perform scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, and payment receipting.
Provide patient wayfinding and escorting.
Provide face-to-face and bedside patient service.
Support coverage needs in various organizational areas, including the emergency department.