Emergency Department Patient Access Registrar

UnitedHealth Group•Boulder, CO

5d•$16 - $29•Onsite

About The Position

The Emergency Department Patient Access Registrar provides patient-oriented service in a clinical or front office setting and performs clerical and administrative duties related to patient care. Duties include greeting and checking in patients, answering phones, collecting co-pays and insurance payments, processing paperwork, and completing other front office tasks in a fast-paced, customer-oriented clinical environment. The position is onsite in the emergency department at 4747 Arapahoe Ave, Boulder, Colorado. The registrar communicates with patients and families in person or by phone to complete registration, collect demographic and health information, and verify insurance eligibility and benefits. They enter and verify patient data in computer systems, create price estimates, collect appropriate co-pays, and discuss patients’ out-of-pocket financial obligations. They also confirm information for services before hospital discharge, respond compassionately to patient and caregiver inquiries, review patient data reports and resolve inconsistencies, and maintain current knowledge of registration requirements across the Emergency Department and other hospital areas. The stated schedule is Monday, Tuesday, Friday, and Saturday, during afternoon and evening hours on those days. The role requires a high school diploma or GED and at least one year of relevant customer service experience. Candidates must be at least 18 years old and able to work onsite.

Requirements

High school diploma or GED.
At least 1 year of customer service experience in a hospital, office, customer service setting, or phone support role.
Ability to work onsite at 4747 Arapahoe Ave, Boulder, Colorado, in an emergency department setting.
Ability to work Monday, Tuesday, Friday, and Saturday during afternoon and evening hours.
Must be at least 18 years of age.
Strong interpersonal, communication, and customer service skills.

Nice To Haves

Experience with Microsoft Office products.
Experience working with electronic medical records such as Epic.
Experience in a hospital patient registration department, physician office, or other medical setting.
Experience in insurance reimbursement and financial verification.
Experience requesting and processing financial payments.
Working knowledge of medical terminology.
Understanding of insurance policies and procedures.
Ability to perform basic mathematics for financial payments.

Responsibilities

Communicate with patients and families in person or by phone to complete registration and collect patient demographics and health information.
Verify insurance eligibility, coverage, benefits, and patient information; create price estimates and perform reverifications as needed.
Enter and verify patient data in computer systems in real time, ensuring accuracy and completeness.
Collect appropriate patient co-pays and discuss out-of-pocket financial obligations with patients.
Collect information from patients and referring provider offices to confirm services before hospital discharge.
Respond compassionately and respectfully to patient and caregiver inquiries, including routine and sensitive topics.
Generate, review, and analyze patient data reports and follow up on issues or inconsistencies.
Maintain up-to-date knowledge of registration requirements for the Emergency Department and other areas, including Main Admitting, OP Registration, and Maternity units.
Perform front-office duties such as greeting and checking in patients, answering phones, processing paperwork, and related administrative tasks.

Benefits

Paid time off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance.
Short-term and long-term disability coverage.
401(k) Savings Plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Sign-on bonus eligibility for external candidates only.