Patient Access Associate (Full-time: Evenings) - University Medical Center Emergency Department

LCMC Health • New Orleans, LA

4d

About The Position

The Patient Access Associate works in the University Medical Center Emergency Department and is often the first point of contact for patients and families during stressful and urgent situations. The role provides calm, clear, and compassionate support in a fast-paced, high-acuity environment, helping patients and families feel supported while maintaining accuracy and efficiency.

This position supports emergency visit registration and patient flow by verifying insurance, demographics, and required documentation, and assisting with admissions, transfers, and discharges as needed. The associate partners with clinical teams to help maintain efficient operations.

Requirements

• High school diploma or GED, or equivalent experience.
• Strong customer service skills and emotional intelligence.
• High attention to detail and accuracy.
• Ability to prioritize and adapt quickly in real time.
• Ability to stay calm, focused, and professional under pressure.
• Ability to multitask without sacrificing accuracy.
• Effective communication with patients, families, and care teams.

Responsibilities

• Greet and assist patients and families with urgency and empathy.
• Register patients quickly and accurately during emergency visits.
• Verify insurance, demographics, and required documentation.
• Communicate clearly and compassionately in high-stress situations.
• Support admissions, transfers, and discharges as needed.
• Partner with clinical teams to maintain patient flow and efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED