Patient Access Associate
About The Position
The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and precise registration. The associate explains the services patients are receiving, their financial responsibilities, and expectations while at the facility. The role requires excellent patient service to create an exceptional first impression for patients, families, and other external patients by phone or in person. It also requires deductive reasoning and logic to resolve issues in complex, multi-payer situations. The position is located in Rockford, Illinois, and is scheduled Monday through Friday from 3:00 p.m. to 11:30 p.m., with a weekend rotation every other weekend and two holidays per year. Expected pay is $18.80–$22.12 per hour; actual pay depends on experience, skills, and internal equity.
Requirements
- High school diploma or GED.
- One year of experience in an office clerical setting or customer service environment.
- Working knowledge of standard Microsoft Office applications and website navigation.
- Problem-solving, conflict-management, and time-management skills.
- Good oral and written communication skills.
- Complete all role-specific revenue cycle training and certification within 12 months.
Nice To Haves
- Three years of experience in an office clerical setting or customer service environment.
- Direct experience in a revenue cycle or medical setting.
- Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
- Knowledge of medical terminology.
Responsibilities
- Ensure each registered patient has a complete and accurate OSF medical record, including demographics, insurance coverage, responsible guarantor, and accurate registration.
- Help patients understand the services they are receiving, their financial responsibilities, and expectations while at the facility.
- Provide excellent service to patients, families, and other external patients in person and over the phone.
- Use deductive reasoning and logic to resolve issues in complex, multi-payer situations.
- Complete role-specific revenue cycle training and certification within 12 months.
Benefits
- Comprehensive, market-competitive total rewards package including benefits, compensation, recognition, and well-being offerings.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
