Patient Access Associate

Hartford Healthcare • Willimantic, CT

9d

About The Position

The Patient Access Associate works in Windham Hospital’s Patient Access Department, supporting registration and admission across the Emergency Department and outpatient departments. The role obtains, validates, and enters patient demographic and financial information; verifies insurance eligibility and benefits; obtains insurance authorizations, copays, and deductibles; and assists with financial applications. The associate also obtains accurate information and signatures on releases and forms, scans documents, handles and closes out cash transactions for bank deposit, prioritizes patient flow, covers the hospital operator, and completes assigned reports. The position involves frequent interaction with patients, families, payers, and clinical staff throughout the hospital and its outpatient clinics. Success requires attention to detail, multitasking, strong communication, and adaptability.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Word.
• Excellent verbal and communication skills.
• Attention to detail and strong analytical skills.
• Professional customer service skills.
• Ability to demonstrate flexibility and work in a team environment.
• Ability to multitask and adapt to change.

Nice To Haves

• Two years’ experience in a hospital medical setting or insurance billing.

Responsibilities

• Register and admit patients.
• Obtain, validate, and enter patient demographic and financial information.
• Obtain copays and deductibles.
• Obtain insurance authorization for inpatient and outpatient visits and procedures.
• Verify insurance payer information, eligibility, and benefits.
• Provide assistance with financial applications.
• Handle and close out cash transactions for bank deposit.
• Obtain accurate information and signatures on releases and forms.
• Scan documents.
• Prioritize patient flow.
• Interact with patients, families, payers, and clinical staff across hospital areas and outpatient clinics.
• Provide hospital operator coverage.
• Complete assigned reports.

Benefits

• Competitive benefits program designed to ensure work/life balance.
• Career development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED