Patient Access Associate

Inova Health System • Leesburg, VA

5d • $19 - $31 • Onsite

About The Position

Inova Loudoun Hospital – Cornwall (Outpatient) is seeking a full-time Patient Access Associate. The role supports patient access through intake, registration, documentation, routine scheduling, and communication with patients. It also involves basic insurance eligibility verification, payment collection, coordination with case managers and other departments, and compliance with applicable regulations. The schedule is Monday through Friday, 11:00 AM to 7:30 PM, with every other weekend from 6:45 AM to 3:15 PM.

Requirements

• High school diploma or GED.

Nice To Haves

• Two years of customer service experience.

Responsibilities

• Register patients, verify their identity and insurance, collect basic information, enter demographic details, and scan forms.
• Scan documents, answer phones, and use electronic medical record (EMR) and eligibility tools.
• Notify case managers and document referrals.
• Provide estimates and collect payments.
• Verify basic insurance eligibility and coverage.
• Answer routine questions and escalate patient issues.
• Assist with patient check-in at kiosks and troubleshoot basic kiosk issues.
• Provide appointment and billing information and communicate with empathy.
• Document and route referrals.
• Schedule routine appointments.
• Request routine patient transport and confirm details.
• Flag duplicate records and scan identification in coordination with Health Information Management (HIM).
• Flag cases needing review in coordination with Utilization Review.
• Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Inova matches the first 5% of eligible retirement contributions, starting on the first day.
• Education assistance of up to $5,250 per year.
• Student loan assistance of up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
• Paid time off.
• Paid parental leave.
• Flexible work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED