Patient Access Associate

OSF HealthCare•Alton, IL

10d•Onsite

About The Position

The Patient Access Associate ensures that each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and registration details. The associate helps patients understand the services they are receiving, their financial responsibilities, and expectations while at the facility. The role requires excellent patient service to create a positive first impression of OSF’s services for patients and families, whether interacting in person or by phone. It also requires deductive reasoning and logical problem-solving to address issues that may arise in complex, multi-payer situations. The position is located in Alton, Illinois, and involves an eight-hour workweek with an every-other-weekend rotation from 7:00 a.m. to 3:30 p.m. and an every-other-holiday rotation. The new hire must be available for at least two full weekdays on day shift to complete Epic training.

Requirements

High school diploma or GED.
One year of experience in an office clerical setting or customer service environment.
Working knowledge of standard Microsoft Office applications and website navigation.
Problem-solving, conflict-management, and time-management skills.
Good oral and written communication skills.
Complete all role-specific revenue cycle training and certification within 12 months.

Nice To Haves

Three years of experience in an office clerical setting or customer service environment.
Direct experience in a revenue cycle or medical setting.
Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
Knowledge of medical terminology.

Responsibilities

Ensure each registered patient has a complete and accurate OSF medical record, including demographics, insurance coverage, responsible guarantor, and registration details.
Help patients understand the services they are receiving, their financial responsibilities, and expectations while at the facility.
Provide excellent patient service to patients and families in person and over the phone.
Use deductive reasoning and logic to resolve issues in complex, multi-payer situations.
Complete role-specific revenue cycle training and certification within 12 months.