Patient Access Associate (OBGYN-Fair Oaks)

Inova • Fairfax, VA

10d • $18 - $28

About The Position

Inova OBGYN Fair Oaks is seeking a dedicated Patient Access Associate. This is a full-time day-shift position with a regular schedule of Monday through Friday, 7:30 a.m. to 4:00 p.m., plus one required weekly evening shift from 11:00 a.m. to 7:30 p.m. The associate supports patient access by gathering and documenting patient information, explaining insurance benefits and financial responsibility, verifying coverage, assisting with payment resources, and communicating schedule changes. The role also coordinates support for patients and visitors who need special assistance and helps maintain a safe environment.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience or 1 year of experience in a medical setting; an associate degree may substitute for experience.

Nice To Haves

• 2 years of customer service experience or 1 year of experience in a healthcare setting.

Responsibilities

• Complete assignments independently without close supervision.
• Identify workflow inefficiencies and repetitive errors, and improve processes to address them.
• Use a logical process to identify the causes of problems and develop appropriate solutions.
• Select appropriate communication methods and adapt communication style to different audiences.
• Explain insurance benefits and patient liability using appropriate communication methods and styles.
• Use online payer verification systems to obtain and validate insurance information accurately and promptly.
• Coordinate with other departments to assist or transport patients and visitors requiring special attention or support.
• Interview patients to obtain and document required medical, financial, demographic, and insurance information.
• Educate and assist patients with completing and submitting applications for alternative payment sources, including medical assistance programs, loans, and grants.
• Report safety hazards or violations and take appropriate action to protect the environment and guests until help arrives, if necessary.
• Communicate scheduling changes to patients, staff, physicians, and patient representatives in a timely and professional manner.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan with Inova matching the first 5% of eligible contributions, starting on the first day.
• Education assistance of up to $5,250 per year.
• Student loan assistance of up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED