Patient Access Specialist (OBGYN - Annandale)

Inova • Annandale, VA

14h • $20 - $33

About The Position

Inova Health is seeking a dedicated Patient Access Specialist to join its OBGYN team in Annandale. This is a full-time, day-shift position, Monday through Friday. The role supports patient access and administrative operations, including patient intake and registration, documentation, scheduling, insurance and referral coordination, financial counseling, patient communication, and coordination with other departments. The specialist also helps resolve patient concerns and chart issues, coordinates transportation and utilization review documentation, and educates patients about kiosks. The position requires compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Requirements

• High school diploma or equivalent.
• One year of patient access experience.

Nice To Haves

• Bilingual.

Responsibilities

• Manage complex patient intake and registration cases, resolve errors, confirm authorizations, validate documents, and index documentation.
• Prepare schedules, track records, and navigate multiple administrative systems.
• Coordinate documentation and follow up on case-related tasks.
• Assess insurance coverage and initiate financial assistance.
• Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
• Resolve moderate patient concerns and track follow-ups with patients.
• Educate patients about kiosks and report usage trends.
• Coordinate with departments, tailor patient communications, and support patients.
• Validate insurance and track referral status.
• Schedule specialty visits and coordinate preparation.
• Coordinate transportation for patients with special needs.
• Resolve minor chart issues and assist with release of information (ROI).
• Provide documentation to utilization review (UR) teams.
• Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan matching the first 5% of eligible contributions, starting on the first day.
• Education assistance of up to $5,250 per year and student loan assistance of up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, spouses or partners, and children.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED