About The Position
The Patient Access Associate is the first friendly point of contact for patients at the LCMC Health Primary Care Clinic on Lapalco Blvd. The role welcomes patients, schedules appointments, manages check-ins, and ensures patient information is accurate and secure. The associate helps patients feel comfortable, informed, and cared for, including when they are stressed or unsure, and works closely with providers and clinic staff to support smooth daily clinic operations.
Requirements
- Strong customer service and communication skills.
- Empathy, professionalism, and attention to detail.
- Comfort working in a fast-paced clinic.
- High school diploma/GED or equivalent, or two years of work experience.
Nice To Haves
- Bilingual in English and Spanish, with the ability to effectively communicate with Spanish-speaking patients and families.
Responsibilities
- Greet patients in person and by phone.
- Schedule appointments and check in patients for clinic visits.
- Register patients and verify insurance and demographic information.
- Scan documents and verify coverage.
- Explain patients’ financial responsibility and collect payments when appropriate.
- Work closely with providers and clinic staff to keep clinic operations running smoothly.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
