Medical Assistant (MA) - Primary Care - Lapalco Clinic

Ochsner Health•Marrero, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with healthcare services for patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs and uses company data systems to document pertinent medical information. The role supports patients and providers throughout visits, helps prepare patients and providers, responds to patient questions, prepares rooms for subsequent appointments, provides service in person and over the phone, and completes appropriate documentation, including patient registration when needed. The employee maintains clinical knowledge, technical skills, training, and credentials through professional development; adapts communication and care to patient needs; complies with applicable policies, standards, laws, and regulations; and performs other duties as assigned. In occupational health clinics, the role follows applicable Department of Transportation workplace drug and alcohol testing procedures. The position is performed in a patient-care environment and entails routine contact with patients and potential exposure to blood, body fluids, tissue, communicable diseases, and, depending on duties, hazardous medications or waste. The job requires medium physical work, including exerting 20–50 pounds occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.

Requirements

High school diploma, GED, or equivalent.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.
Ability to meet medium-work physical demands, including exerting 20–50 pounds occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before the patient leaves and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain required clinical knowledge, technical skills, training, and credentials through personal professional development.
Handle other duties as assigned effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Comply with all policies and standards, and applicable laws, regulations, and accreditation requirements.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.