About The Position
The Patient Access Lead at LCMC Health Clinic Central Scheduling/Financial Clearance supports patients and families while serving as a knowledgeable resource for the Patient Access team. The role helps ensure registration, scheduling, admissions, check-in, and financial processes run smoothly and accurately. It also helps maintain patient flow, resolve account and work queue issues, and provide a positive experience for patients and coworkers. The lead supports team operations by helping onboard and train colleagues, assisting with staff assignments and coverage, and working with supervisors and managers to identify process improvements. The position calls for strong customer service, accuracy, problem-solving, organization, collaboration, and the ability to remain professional and positive in a busy healthcare environment.
Requirements
- High school diploma or equivalent.
- At least 3 years of customer service or healthcare experience.
- At least 4 years of experience in a healthcare-related field.
- Strong customer service and communication skills.
- Experience with patient registration, scheduling, insurance verification, or related healthcare processes.
- Confidence navigating computer systems and resolving account issues.
- Excellent organizational, multitasking, and problem-solving abilities.
- A collaborative mindset and willingness to support and train others.
- Ability to stay professional, patient, and positive in a busy healthcare environment.
Nice To Haves
- Associate's degree.
- Experience with Electronic Medical Record (EMR) systems.
Responsibilities
- Welcome patients and families and provide exceptional customer service.
- Coordinate patient scheduling, registration, admissions, and check-in processes.
- Ensure patient demographics, insurance information, and documentation are accurate and complete.
- Verify insurance eligibility and help patients understand their financial responsibilities.
- Support point-of-service collections and maintain accurate financial records.
- Serve as a resource for Patient Access processes, systems, and day-to-day questions.
- Help onboard and train new team members and support ongoing peer development.
- Troubleshoot registration errors, work queue issues, and escalated patient concerns.
- Help coordinate staff assignments and coverage to keep operations running smoothly.
- Collaborate with supervisors and managers to identify opportunities for process improvement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
