Patient Access Associate (On-Site) (H)

University of Miami•Coral Gables, FL

23h•Onsite

About The Position

The Patient Access Associate (On-Site) works in the University of Miami/UHealth Department of Clinical Access at the Lennar location. The role serves as the first point of contact for patients and customers entering the facility or department, welcoming visitors in person or by telephone and directing or referring inquiries appropriately. The associate maintains a professional, welcoming demeanor, interfaces with members of the healthcare team, and keeps patients informed of delays. The position also provides general administrative support, maintains department directories and visitation logs, helps keep the reception area clean and tidy, and orders department supplies as requested by department leadership. The role follows University and unit-level policies and procedures and safeguards University assets. Duties may be expanded as necessary.

Requirements

High school diploma or equivalent.
No previous experience required.
Ability to communicate effectively in oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to recognize, analyze, and solve a variety of problems.
Ability to exercise sound judgment in making critical decisions.
Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
Ability to work evenings, nights, and weekends as necessary.

Nice To Haves

Relevant education, certifications, and/or work experience may be considered.

Responsibilities

Greets department visitors and directs them to their requested destinations.
Answers incoming calls and makes outgoing calls promptly and efficiently while providing exceptional customer service.
Responds to general questions and inquiries and forwards non-routine requests to appropriate staff.
Assists with administrative tasks, including sorting departmental mail and faxes and troubleshooting office equipment.
Maintains department directories and visitation logs.
Keeps the reception area tidy and clean.
Places orders for department supplies as requested by department leadership.
Projects a professional appearance and pleasant demeanor to create a welcoming atmosphere.
Follows University and unit-level policies and procedures and safeguards University assets.
Interfaces effectively with healthcare team members and keeps patients informed of delays.