Manager, Patient Access (H)

University of Miami•Miami, FL

About The Position

The Manager, Patient Access oversees the business operations of the Patient Access Department to support smooth patient entry into departmental services, maintain timely and accurate business information, and ensure payment for services rendered. This is a full-time staff position with the University of Miami/UHealth Department of Clinical Access at the Sylvester Comprehensive Cancer Center. The manager leads department personnel and operations, ensuring timely patient registration, accurate biographical and financial data, proper payment collection, insurance verification, and complete documentation. The role also supports budgeting, operational strategy, policy development, internal controls, and staff training and compliance.

Requirements

Bachelor’s degree in a related field.
Minimum of 3 years of relevant experience.
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate, and/or supervise the work of others.
Ability to lead, motivate, develop, and train others.

Responsibilities

Recruit, supervise, train, and discipline staff, and prepare performance reports.
Manage day-to-day personnel activities to ensure timely patient registration, accurate entry of biographical and financial information, and proper payment collection.
Review records to ensure patients are properly verified for insurance and that required information is written on charts before clinic dates.
Serve as the department expert on registration, insurance verification, and documentation guidelines.
Ensure adequate staffing is maintained on a 24-hour basis.
Assist with developing and implementing the department’s annual budget.
Work with upper management to generate strategy, operational initiatives, and policies.
Maintain current knowledge of rules and regulations and educate staff about changes or variations.
Establish and continuously assess the effectiveness of internal controls within the unit and compliance with University policies and procedures.
Ensure employees are trained on functional controls and University policies and procedures.