Manager, Patient Access (H)

University of Miami•Miami, FL

About The Position

The Manager, Patient Access oversees the business operations of the Patient Access Department to support smooth patient entry to departmental services, maintain timely and accurate business information, and ensure payment for services rendered. This is a full-time staff position with the University of Miami/UHealth Department of Clinical Access at the Sylvester Comprehensive Cancer Center. The role manages personnel and daily operations, supports budgeting and operational planning, and ensures compliance with University policies and procedures.

Requirements

Bachelor’s degree in a related field.
At least 3 years of relevant experience.
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate, and/or supervise the work of others.
Ability to lead, motivate, develop, and train others.

Responsibilities

Recruit, supervise, train, and discipline staff, and prepare performance reports.
Manage day-to-day personnel activities to support timely patient registration, accurate entry of patient biographical and financial information, and proper payment collection.
Review records to ensure patients are properly verified for insurance and required information is documented on their charts before clinic dates.
Serve as the department expert on registration, insurance verification, and documentation guidelines.
Ensure adequate staffing is maintained on a 24-hour basis.
Assist in developing and implementing the department’s annual budget.
Work with upper management to develop strategy, operational initiatives, and policies.
Maintain current knowledge of rules and regulations and educate staff about changes.
Establish and assess the effectiveness of internal controls within the unit and ensure compliance with University policies and procedures.
Ensure employees are trained on functional controls and University policies and procedures.
Perform other duties or responsibilities as necessary.