Patient Access Representative 3 (On-Site) (H)

University of Miami•Doral, FL

23h•Onsite

About The Position

The Patient Access Representative 3 oversees registration and financial clearance activities that facilitate reimbursement for services rendered by the department and serves as a functional expert for department peers. The role obtains and verifies information needed for patient account clearance, coordinates with patients, physicians’ offices, and scheduling departments, and supports the work of lower-level Patient Access Representatives. This is an on-site, full-time staff position. Duties may be expanded as necessary.

Requirements

High school diploma or equivalent.
At least 3 years of relevant experience.
Knowledge of generally accepted accounting procedures and principles.
Accuracy and attention to detail when completing assignments.
Ability to handle confidential information with discretion.
Ability to work independently and/or collaboratively.
Effective oral and written communication skills.

Nice To Haves

Bilingual ability.

Responsibilities

Obtain, confirm, and enter demographic, financial, and clinical information needed for financial clearance of scheduled patient accounts.
Contact patients’ families or physicians’ offices to obtain missing insurance information.
Verify insurance and confirm coverage-benefit eligibility; notify the patient and referring physician if eligibility fails.
Collaborate with scheduling departments to identify add-on patients.
Obtain necessary authorizations, pre-certifications, and referrals.
Notify patients of liabilities before the date of service and collect funds.
Maintain appropriate records, files, and accurate documentation in the system of record.
Serve as a lead resource for lower-level Patient Access Representatives.
Recommend new approaches to management to enhance performance and productivity.
Follow University and unit-level policies and procedures and safeguard University assets.