Customer Service - Patient Access Associate III

R1•Owasso, OK

18h

About The Position

The Patient Access Associate III supports and develops team members while helping ensure the team meets production, quality, schedule, and performance expectations. The role provides superior service to patients, addresses concerns, recommends appropriate solutions, and helps maintain consistent, compliant workflows. It also involves completing registration and billing worklists and reports, supporting quality assurance, and working across multiple areas according to business needs. The associate helps foster a positive, motivated, people-focused team culture; participates in selecting, training, and developing Patient Access Representative staff; and delegates work when appropriate. The role requires effective communication and collaboration with other departments, careful handling of confidential information, and timely completion of special projects and assignments as directed by R1 Management, the Patient Access Manager, and/or Facility Lead. This position is located at Ascension, St. John Owasso in Owasso, Oklahoma. The schedule rotates weekly across day, evening, and night shifts: Week 1, 7:00 AM–3:30 PM, off Monday and Tuesday; Week 2, 3:00 PM–11:30 PM, off Tuesday and Wednesday; Week 3, 11:00 PM–7:30 AM, off Thursday and Friday; Week 4, 12:00 PM–8:30 PM, off Saturday and Sunday. The stated base pay range is $18.90–$23.62 per hour.

Requirements

High school education; equivalent experience will be considered.
Minimum of 4 years of experience.
Ability to rotate across day, evening, and night shifts on the stated weekly schedule.

Responsibilities

Work with team members to support their success and professional development.
Ensure the team meets production standards, deadlines, and work schedules.
Monitor work trends and promptly communicate staffing or operational needs to the Patient Access Manager and/or Facility Lead.
Ensure a consistently high level of customer service is delivered and maintained.
Provide superior customer service to patients, address patient concerns, and recommend appropriate solutions.
Ensure proper workflow procedures are followed by the team.
Monitor team productivity, including schedule adherence and compliance with departmental guidelines established by R1 Management.
Maintain confidentiality regarding management-level discussions and information.
Support the effectiveness of the quality assurance program.
Remain flexible to work across multiple areas based on business needs.
Ensure patient privacy and confidentiality policies and standards are followed.
Effectively use departmental resources, including staff, equipment, and technology.
Complete daily worklists and reports within registration and billing systems.
Participate in the selection, training, and development of Patient Access Representative staff.
Help ensure the team meets production, quality, and performance metric expectations.
Prioritize tasks to support productivity and departmental goals.
Promote a positive, motivated, people-focused culture that supports team member morale and engagement.
Delegate responsibilities and work assignments appropriately when needed.
Maintain effective and consistent communication and collaboration with other departments.
Complete special projects, duties, and assignments in a timely and efficient manner as directed by R1 Management, the Patient Access Manager, and/or Facility Lead.