Customer Service - Patient Access Associate III

R1 RCM•Owasso, OK

2d•$19 - $24•Onsite

About The Position

The Patient Access Associate III supports patient access operations at Ascension, St. John Owasso in Owasso, Oklahoma. The role helps ensure effective team performance, high-quality customer service, adherence to workflow and departmental standards, patient privacy, and achievement of productivity and performance expectations. It includes supporting team members’ professional development; monitoring staffing, operational needs, schedules, and productivity; participating in the selection and training of Patient Access Representatives; and collaborating with other departments. The position rotates weekly among day, evening, and night shifts, with a different schedule and days off each week. R1 describes its work as combining revenue cycle expertise with technology to help healthcare organizations improve financial performance, simplify administration, and improve patient and provider experiences. The company emphasizes a collaborative, adaptable, diverse, and people-focused culture, with opportunities to learn and develop. The base pay range for this US-based position is $18.90–$23.62 per hour; individual pay depends on role, level, location, skills, experience, and education or training.

Requirements

Minimum of 4 years of experience.
High school education; equivalent experience will be considered.

Responsibilities

Work with team members to support their success and professional development.
Ensure the team meets production standards, deadlines, and work schedules.
Monitor work trends and promptly communicate staffing or operational needs to the Patient Access Manager and/or Facility Lead.
Ensure a consistently high level of customer service is delivered and maintained.
Provide superior customer service to patients, address patient concerns, and recommend appropriate solutions.
Ensure proper workflow procedures are followed by the entire team.
Monitor team productivity, including schedule adherence and compliance with departmental guidelines established by R1 Management.
Maintain confidentiality regarding management-level discussions and information.
Support the effectiveness of the quality assurance program.
Maintain flexibility to work across multiple areas based on business needs.
Ensure patient privacy and confidentiality policies and standards are followed.
Effectively use departmental resources, including staff, equipment, and technology.
Complete daily worklists and reports within registration and billing systems.
Participate in the selection, training, and development of Patient Access Representative staff.
Help ensure the team meets production, quality, and performance metric expectations.
Prioritize tasks to support productivity and departmental goals.
Promote a positive, motivated, people-focused culture that supports team member morale and engagement.
Delegate responsibilities and work assignments appropriately when needed.
Maintain effective and consistent communication and collaboration with other departments.
Complete special projects, duties, and assignments promptly and efficiently as directed by R1 Management, the Patient Access Manager, and/or Facility Lead.