Patient Access (Casual) | Hospital ETC

CentraCare • Saint Cloud, MN

19h • Onsite

About The Position

Patient Access Assistants in the Emergency Trauma Center at CentraCare St. Cloud Hospital support patients and families during urgent healthcare visits. The role helps ensure a smooth registration experience while providing compassionate service in a fast-paced emergency care environment. This casual position offers flexible, as-needed scheduling to cover vacations, leaves, staffing gaps, and periods of increased patient volume, with no guaranteed hours. Shifts may include days, evenings, nights, weekends, and holidays.

Requirements

• High school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to multitask while maintaining attention to detail.

Nice To Haves

• One to two years of post-secondary education in business, administrative support, healthcare administration, or a related field.
• Previous experience in patient registration, scheduling, billing, accounts receivable, collections, or customer service.
• Prior healthcare experience in a clinic, hospital, or medical office setting.

Responsibilities

• Welcome patients, families, and visitors with professionalism and empathy.
• Register and check in patients accurately and efficiently.
• Gather and verify insurance, demographic, and financial information needed for billing and patient accounts.
• Use critical thinking and sound judgment to resolve registration and account issues.
• Communicate effectively with patients, providers, and care teams to ensure a seamless experience.
• Maintain accuracy while handling confidential patient information and navigating healthcare systems.

Benefits

• Opportunities for professional growth and advancement.
• Weekend pay differential of $1.05 per hour.
• Shift differential of $1.00 per hour for qualifying shifts from 3 p.m. to 11 p.m. (4-hour minimum).

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED