Patient Access Assistant - Medical

NORTHWEST HEALTH SERVICES INC • St. Joseph, MO

6d

About The Position

The Patient Access Assistant supports clinic operations at Family Medicine Associates by welcoming patients and visitors, handling payments and related records, maintaining accurate and current patient information, and assisting patients with billing and the Sliding Fee Scale Program. The role also involves appointment-related communications, document scanning and filing, check-out procedures, daily batch management, and maintaining an orderly work area.

The assistant works cooperatively with NHS providers, supervisors, and personnel while following established policies and procedures, protecting confidentiality, and complying with HIPAA. The position requires professional and respectful interactions with patients, coworkers, management, customers, vendors, and visitors, including the ability to perform effectively in high-demand situations.

Requirements

• High school diploma or equivalent.
• Valid driver's license and proof of insurance for a personal vehicle used for business.
• Basic computer skills and computer knowledge.
• Light typing skills, with accuracy, proficiency, and efficiency.
• Ability to effectively present information and respond to questions from patients and others encountered in the course of employment.
• Ability to read and interpret oral or written instructions.
• Tact, patience, and good communication skills when dealing with patients, coworkers, and the public.
• Ability to understand basic medical terminology.
• Ability to perform job requirements in high-demand situations.
• Ability to talk, see, hear, write, stand, walk, and kneel.
• Ability to maintain a professional appearance and demeanor.

Responsibilities

• Work cooperatively with NHS providers, supervisors, and personnel to carry out NHS goals and objectives according to governing body requirements and established policies and procedures.
• Treat patients, fellow employees, management, customers, vendors, and visitors respectfully.
• Attend weekly team huddles under the guidance of the clinic manager or designated representative.
• Greet patients and visitors pleasantly and effectively.
• Collect co-pays and payments at the time of service and issue receipts as necessary.
• Make reminder calls the day before scheduled visits and follow-up calls for no-shows.
• Maintain and balance payment logs, reconcile daily cash, and copy received checks daily.
• Assist patients with billing and Sliding Fee Scale questions, and establish payment arrangements when deemed necessary.
• Review medical charts before visits for current treatment consent, insurance card copies, and assignment forms.
• Keep patient information current, including scanning insurance, Medicare, or Medicaid cards; updating and scanning patient information sheets annually; and ensuring chart information matches computer records according to policy.
• Complete check-out procedures and daily batch management as assigned.
• Inform and assist patients with the Sliding Fee Scale Program; calculate and approve applications and accurately enter information into the computer.
• Scan documents and assist with locating and filing reports.
• Keep the work area neat and organized.
• Comply with HIPAA and maintain confidentiality.
• Follow procedures for answering and screening appointment-related calls, scheduling interpreters, and directing calls to appropriate staff.
• Perform related work and other duties as required by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED