Patient Access Apprentice

Yale New Haven Health•Groton, CT

10d

About The Position

The Patient Access Apprentice supports access to healthcare by performing patient registration and related clerical services in a professional, compassionate, and cost-effective manner. Services include registration of inpatient and outpatient patients; clerical processing for pre-admission testing and admitting; on-site registration for emergency and outpatient services; occupancy control; and quality improvement. Employees are expected to understand and support the organization’s vision and mission and be guided by its values of integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
Good keyboarding skills.
Computer experience.
Customer service skills and medical terminology knowledge.
Excellent customer service skills and ability to perform basic math logic.
Ability to learn quickly and handle multiple tasks while remaining calm and focused.
Detail-oriented.
Ability to follow oral and written instructions.
Ability to maintain accurate records.
Ability to listen, communicate effectively, and work closely with others in a team setting.

Responsibilities

Conduct interviews with patients in person or by phone.
Obtain accurate demographic and financial information.
Collect co-pays.
Perform ICD(X) coding.
Perform medical necessity screening and communicate with physicians’ offices to obtain the correct diagnosis.
Prepare related forms, patient cards, and ID bracelets.
Receive and disseminate information from other departments, physicians, and patients.
Prepare appropriate documentation for each patient visit based on visit type.
Meet performance expectations for customer service, teamwork, resource utilization, and staff and self-development as outlined in performance reviews.
Perform other duties as assigned or directed to ensure smooth operation of the department or unit.