Patient Access Apprentice

Yale New Haven Health•Groton, CT

12d

About The Position

The Patient Access Apprentice supports access to healthcare by assisting with patient registration and related clerical processing for inpatient and outpatient services. The role involves gathering patient information, collecting co-pays, completing required documentation, and coordinating information with patients, physicians, and other departments. Work is to be performed professionally, compassionately, and cost-effectively, in alignment with YNHHS values of integrity, patient-centered care, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
Good keyboarding skills.
Computer experience.
Customer service skills.
Medical terminology knowledge.
Ability to perform basic mathematical logic.
Ability to learn quickly and handle multiple tasks while remaining calm and focused.
Detail-oriented.
Ability to follow oral and written instructions.
Ability to maintain accurate records.
Ability to listen and communicate effectively.
Ability to work closely with others in a team setting.

Responsibilities

Interview patients in person or by phone.
Obtain accurate demographic and financial information.
Collect co-pays.
Perform ICD(X) coding.
Perform medical necessity screening and contact physician offices to obtain the correct diagnosis.
Prepare related forms, patient cards, and identification bracelets.
Receive and disseminate information from other departments, physicians, and patients.
Prepare appropriate and necessary documentation for each patient visit based on the type of visit.
Meet performance expectations for customer service, teamwork, resource utilization, and staff and self-development as outlined in performance reviews.
Perform other duties as assigned or directed to ensure smooth operation of the department or unit.