Patient Access and Arrival PRN

Advocate Health • Wadesboro, NC

3d • $21 - $31

About The Position

The Patient Access and Arrival role creates and maintains the initial electronic health record used by the healthcare team, while helping prevent duplicate records and supporting patient safety through positive patient identification. The position checks in and registers patients; collects and verifies demographic, guarantor, and insurance information; and discusses and collects co-pays and other out-of-pocket responsibilities. It maintains the confidentiality of patients’ personal, financial, and medical information in accordance with HIPAA.

The role requires understanding insurance basics, contracted plans, financial responsibility, and when to refer patients to Financial Advocates. It also ensures compliance with applicable organizational, government, and regulatory requirements, including obtaining patient or guarantor signatures when required. Duties may include scheduling appointments and coordinating cancellations, reschedules, wait lists, and recalls; sharing detailed preparation and arrival instructions; and providing a welcoming, professional experience for patients and visitors. The position may also answer phones, respond to routine requests, coordinate assistance such as transportation or interpreter services, and work assigned electronic health record queues.

This is a PRN, part-time position with a minimum requirement of 16 hours per pay period and two weekends per month. It involves significant patient and public contact in a normal office environment and may involve exposure to ill or contagious patients. Travel may be required. The employee may need to work a flexible schedule to meet departmental needs.

Requirements

• High school graduate.
• No experience required.
• Demonstrate Advocate Health’s purpose, values, and behaviors.
• Ability to work independently, set and meet deadlines, multitask, prioritize, and handle a large workload with interruptions in a fast-paced, high-stress environment.
• Strong attention to detail and accuracy.
• Excellent customer service and service-recovery skills.
• Independent thinking, problem-solving, and judgment to triage issues and concerns.
• Excellent written and verbal communication and interpersonal skills, including the ability to communicate professionally with patients, visitors, staff, and physicians.
• Ability to educate patients about insurance coverage and discuss services that may not be paid for by their health plan.
• Ability to collect and manage payments, including cash, and follow cash-handling security procedures.
• Strong computer skills and technical proficiency with relevant systems and tools.
• Understanding of basic medical and insurance terms and abbreviations used in scheduling and registration.
• HIPAA knowledge and ability to handle sensitive and confidential information in accordance with internal policies and applicable state and federal regulations.
• General understanding of Medicare, Medicaid, managed care, and commercial health insurance.
• Ability to explain Medicare, HIPAA, and EMTALA requirements and comply with updates to insurance pre-certification requirements.
• Excellent organizational skills and demonstrated ability to serve as a resource to other staff.
• Ability to transition frequently between sitting and standing; sit and stand for extended periods; remain physically mobile throughout the workday; and use fine motor skills for keyboard data entry.
• Ability to frequently lift up to 10 pounds, occasionally lift 20 pounds or more, and push or pull up to 50 pounds with assistance.
• Ability to meet the position’s sensory requirements, including vision, hearing, touch, and clear speech.
• Ability to operate equipment necessary to perform the job.

Nice To Haves

• Experience with insurance verification or eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browsers, and phone technology.

Responsibilities

• Create the initial electronic health record and help prevent duplicate medical records.
• Use required identifiers to positively identify patients before care is delivered.
• Check in and register patients and obtain and verify demographic, guarantor, and insurance information.
• Discuss and collect co-pays and other out-of-pocket patient responsibilities.
• Maintain confidentiality of patient personal, financial, and medical information in accordance with HIPAA.
• Explain insurance coverage and financial obligations, recognize applicable insurance plans, and refer patients to Financial Advocates when appropriate.
• Follow applicable organizational, government, and regulatory requirements and obtain patient or guarantor signatures as required.
• Schedule appointments and coordinate cancellations, rescheduling, wait-list requests, and recall requests as needed.
• Provide accurate information about test preparations, arrival times, medication and food or beverage guidelines, check-in procedures, and directions.
• Greet patients and visitors, respond to routine information requests, answer and screen telephone calls, and take messages.
• Arrange or coordinate assistance such as transportation, directions, wheelchairs, and interpreter services.
• Monitor and work assigned electronic health record queues according to departmental processes.
• Interact with physicians and their staff to resolve issues related to patient care.
• Collect and manage payments, including cash, and follow cash-handling security procedures.
• Respond quickly to patient medical-status changes and emergencies occurring in clerical areas.
• Escort patients to nursing units or outpatient departments as necessary.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for select circumstances, incentive pay for select positions, and the opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED