Patient Arrival Specialist

Emory Healthcare•Johns Creek, GA

2d•$18 - $22

About The Position

The Patient Arrival Specialist is the first point of contact for patients, guests, and visitors entering Emory Healthcare facilities. The role creates a welcoming environment and supports a positive, efficient arrival experience for patients and their families. The specialist assists with patient check-in and administrative tasks and works with clinical and operational teams to support timely, helpful service. Strong communication, problem-solving, and customer service skills are needed to address patient needs and help ensure a seamless experience. The role is expected to reflect Emory Healthcare’s customer service standards while supporting operational efficiency and patient satisfaction.

Requirements

High school diploma, GED, or equivalent required.
Must be at least 18 years of age and authorized to work in the United States.
Proficiency in English, with strong written and verbal communication skills.
Strong interpersonal skills and ability to collaborate in a team environment.
Basic digital literacy and ability to navigate computer systems and software applications.
Ability to quickly learn processes, procedures, and software systems while maintaining attention to detail and accuracy.
Successful completion of required software training upon hire.
Demonstrated reliability, strong attendance, and punctuality.
Welcoming demeanor and ability to create a positive first impression.
Empathy and compassion when interacting with patients and their families.
Strong customer service mindset focused on meeting patient needs.
Critical thinking skills to assess situations and resolve issues quickly.
Ability to remain professional and composed in fast-paced environments.

Responsibilities

Greet patients, guests, and employees entering the facility in a warm, professional manner and welcome patients and visitors in accordance with Emory Healthcare customer service standards.
Serve as the first point of contact and guide patients and visitors upon arrival.
Conduct proactive rounding in waiting areas to check comfort and address immediate needs.
Assist patients with check-in, including navigating online applications and troubleshooting basic technical issues.
Confirm and update patient demographic information and insurance information during registration, maintaining accurate patient records.
Schedule appointments and assist with referrals when necessary.
Collect copayments and document transactions appropriately.
Communicate with patients, families, and staff to address questions, concerns, or issues.
Provide service recovery when patient concerns arise and escalate issues to leadership when appropriate.
Communicate with internal departments to support patient care and operational efficiency.
Maintain clean, organized entrances, waiting rooms, and designated work areas; ensure supplies are stocked.
Float or travel to other locations or departments as required to support operational needs.
Perform additional assigned responsibilities that support patient access and departmental operations.