Patient Arrival Specialist

Emory Healthcare•Atlanta, GA

6h•$18 - $22

About The Position

The Patient Arrival Specialist is the first point of contact for patients, guests, and visitors entering Emory Healthcare facilities. The role creates a welcoming environment and supports a positive, efficient arrival experience for patients and their families. The specialist assists with patient check-in and registration, administrative tasks, and coordination with clinical and operational teams to support timely service, operational efficiency, and patient satisfaction. The role calls for strong communication, problem-solving, and customer service skills, and requires employees to exemplify Emory Healthcare’s customer service standards.

Requirements

High school diploma, GED, or equivalent.
At least 18 years of age and authorized to work in the United States.
Proficiency in English, with strong written and verbal communication skills.
Strong interpersonal skills and ability to collaborate in a team environment.
Basic digital literacy and ability to navigate computer systems and software applications.
Ability to quickly learn new processes, procedures, and software systems while maintaining attention to detail and accuracy.
Successful completion of required software training upon hire.
Reliability, strong attendance, and punctuality.
Welcoming demeanor, empathy, and compassion when interacting with patients and families.
Strong customer service mindset focused on meeting patient needs.
Critical thinking skills to assess situations and resolve issues quickly.
Ability to remain professional and composed in a fast-paced environment.

Responsibilities

Greet patients, guests, and employees in a warm and professional manner and provide guidance upon arrival.
Welcome patients and visitors according to Emory Healthcare’s customer service standards.
Conduct proactive rounding in waiting areas to check on comfort and immediate needs.
Assist patients with check-in, including navigating online applications and resolving basic technical issues.
Confirm and update patient demographic and insurance information and maintain accurate patient records.
Schedule appointments and assist with referrals when necessary.
Collect copayments and document transactions properly.
Communicate with patients, families, and staff to address questions, concerns, and issues.
Provide service recovery and escalate patient concerns to leadership when appropriate.
Communicate with internal departments to support patient care and operational efficiency.
Maintain clean, organized entrances, waiting rooms, and designated work areas, and ensure supplies are stocked.
Float or travel to other locations or departments as required to support operational needs.
Perform additional duties as assigned to support patient access and departmental operations.