Patient Access Advocate, PRN Days, Lane

Intuitive Health•Jacksonville, FL

17h

About The Position

The Patient Access / Front Office Associate greets patients and visitors, facilitates timely and accurate patient registration, answers phones, collects payments, and performs general clerical duties. The role helps create a welcoming environment, provides excellent customer service, and maintains accurate records to support clinical staff and efficient patient flow. Team members are employed by Intuitive Health and work alongside partner health systems to deliver a patient-centered experience. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected. The employee may be required to work at any facility and is responsible for their own transportation. The role is based in a healthcare setting with routine contact with patients who may have contagious illnesses and moderate noise from phones, printers, and office activity. Evenings, weekends, or rotating shifts may be required depending on facility needs. This job description is not a comprehensive list of duties; responsibilities may change, and other duties within scope may be assigned.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Ability to work at any facility and provide own transportation.
Ability to sit, stand, walk, talk, and listen regularly; use hands for typing, filing, and handling office equipment; and occasionally lift or move objects up to 25 pounds.
Ability to concentrate and handle multiple requests simultaneously.

Nice To Haves

One year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits and collect copays, deductibles, and payments according to company guidelines.
Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer and route phone calls, take messages, and provide general information such as directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks including copying, scanning, faxing, and filing.
Keep waiting areas, the front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking supplies as needed.
Support patients and families with a friendly, reassuring approach to promote positive patient experiences.
Attend staff meetings and required training sessions and maintain knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within scope as assigned.