Patient Access Advocate, Part-time Nights - Lane

Intuitive Health•Jacksonville, FL

About The Position

The Patient Access Advocate is a front-office associate responsible for greeting patients and visitors, completing timely and accurate patient registration, answering phones, collecting payments, and performing clerical duties. The role helps maintain a welcoming environment, provide excellent customer service, keep accurate records, and support clinical staff and efficient patient flow. The schedule is part-time nights on Saturdays from 7 p.m. to 7 a.m. The position may require work at any facility and the employee is responsible for their own transportation. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Customer service focus and strong communication skills.
Professionalism, tact, and teamwork.
Flexibility and ability to manage multiple tasks.
Basic technical and computer literacy, including Microsoft Office, office equipment, and patient management systems.
Organization and time management.
Ability to work at any facility and provide own transportation.
Regular ability to sit, stand, walk, talk, and listen; use hands for typing, filing, and handling office equipment; and occasionally lift or move objects up to 25 pounds.
Ability to concentrate and handle multiple requests simultaneously.

Nice To Haves

One year of customer service experience is strongly preferred.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting is strongly preferred.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR) is strongly preferred.

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits, and collect copays, deductibles, and other payments according to company guidelines.
Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer and route phone calls, take messages, and provide general information such as directions, office hours, and policies.
Protect patient confidentiality and comply with HIPAA regulations.
Perform clerical duties, including copying, scanning, faxing, and filing.
Keep waiting areas, the front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking supplies as needed.
Support patients and families with a friendly, reassuring approach that promotes positive experiences.
Attend staff meetings and required training, and maintain knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within the scope of the role as assigned.