Patient Access Advocate, Part-time Nights - Lane

Intuitive Health•Jacksonville, FL

About The Position

The Patient Access Advocate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. The role supports a welcoming environment, excellent customer service, accurate recordkeeping, clinical staff, and efficient patient flow. The position is part-time nights, with a Saturday schedule from 7 p.m. to 7 a.m., and is associated with the UF Health Jacksonville partnership.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and perform in a fast-paced healthcare environment.
Ability to work at any facility and provide own transportation.
Ability to travel primarily locally during the business day; some out-of-area and overnight travel may be expected.

Nice To Haves

One year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

Greet patients and visitors courteously and professionally in person and by phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits, and collect copays, deductibles, and payments according to company guidelines.
Notify clinical staff of patient arrivals, communicate delays, and keep patients informed to facilitate patient flow.
Answer and route phone calls, take messages, and provide general information such as directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical duties, including copying, scanning, faxing, and filing.
Keep waiting areas, the front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking supplies as needed.
Support patients and families with a friendly, reassuring approach.
Attend staff meetings and required training, and maintain knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within the scope of the role as assigned.