Patient Access Advocate, PRN Weekdays

Intuitive Health•Temple, TX

2d•Onsite

About The Position

The Patient Access / Front Office Associate greets patients and visitors, facilitates timely and accurate patient registration, answers phones, collects payments, and performs general clerical duties. The role helps maintain a welcoming environment, provide excellent customer service, keep accurate records, and support clinical staff and efficient patient flow. The position works in a healthcare setting with routine contact with patients who may have contagious illnesses and moderate noise from phones, printers, and office activity. Regular activities include sitting, standing, walking, talking, listening, typing, filing, and handling office equipment. The role may involve occasionally lifting or moving objects up to 25 pounds and concentrating while managing multiple requests. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected. The employee may be required to work at any facility and is responsible for their own transportation. Evenings, weekends, or rotating shifts may be required depending on facility needs.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Customer service focus, strong communication skills, professionalism, tact, teamwork, flexibility, organization, and time management.
Basic technical and computer literacy, including Microsoft Office, office equipment, and patient management systems.
Ability to work at any facility and provide own transportation.
Ability to travel primarily locally during the business day; some out-of-area and overnight travel may be expected.
Regularly sit, stand, walk, talk, and listen; use hands for typing, filing, and handling office equipment; occasionally lift or move objects up to 25 pounds.

Nice To Haves

One year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits, and collect copays, deductibles, and payments according to company guidelines.
Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer and route phone calls using proper etiquette, and take messages as needed.
Provide general information, including directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks such as copying, scanning, faxing, and filing.
Keep waiting areas, front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking as needed.
Support patients and families with a friendly, reassuring approach to promote positive patient experiences.
Attend staff meetings and required training sessions, and maintain ongoing knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within scope as assigned.