Patient Access Advocate, PRN, Prasada

Intuitive Health•Surprise, AZ

7d•Onsite

About The Position

The Patient Access Advocate greets patients and callers, answers and directs phone calls, enters and maintains information in the electronic health record, and performs general clerical duties. The role requires a consistently pleasant and professional demeanor, strong customer service, and the ability to multitask in a patient-facing healthcare setting. The advocate performs patient registration, including checking patients in and out, updating demographics, verifying insurance eligibility and benefits, collecting point-of-service payments, and documenting accurate registration information to support clean billing. The role also includes visit closure and any required follow-up activities, patient and visitor wayfinding, and providing a welcoming environment for patients and families. The position is PRN, with day and night shifts, and scheduling based on operational need. It is non-exempt. The employee must follow HIPAA and company policies and help maintain a clean, presentable work area, including front desk, waiting room, and children’s play area. Work takes place in a healthcare setting with possible exposure to contagious illnesses and moderate noise.

Requirements

Minimum typing speed of 50 words per minute.
High school diploma or GED.
At least 6 months of work experience in a healthcare setting or one year of customer service experience.
Exceptional communication and customer service skills.
Flexibility, collaboration skills, patient/client focus, and technical capacity.
Basic knowledge of Microsoft Word, Excel, and Outlook; computer literacy is required.
Ability to read and comprehend simple instructions, correspondence, and memos, and to write simple correspondence.
Ability to present information effectively to patients and coworkers.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to follow detailed written or oral instructions and handle problems in standardized situations.
Ability to work independently and self-direct, including working with people from diverse backgrounds.
Analytical and problem-solving skills, and ability to manage conflict and seek supervisor assistance when appropriate.
Ability to perform multiple tasks simultaneously and prioritize competing demands effectively.
Solid work history.
Ability to stand, walk, use hands, reach, sit, talk, listen, and lift up to 10 pounds.
Ability to work in a healthcare setting that may involve routine contact with patients with contagious illnesses or diseases.

Nice To Haves

Basic understanding of insurance.
Basic understanding of medical terminology and billing codes, including DRG, ICD-10, CPT, and HCPCS.
At least one year of experience in a medical office setting.
Familiarity with health insurance and insurance verification.
Knowledge of general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax machines.

Responsibilities

Greet patients in person and over the phone in a friendly, courteous, and professional manner.
Check patients in and out and perform registration, including updating demographic information and documenting registration details in an electronic system.
Verify insurance eligibility and benefits using an electronic system or by contacting payers directly.
Collect copayments, coinsurance, deductibles, and other payments due during registration or visit closure.
Perform visit closure and any necessary follow-up activities.
Provide wayfinding and a welcoming, customer-focused environment for patients, families, and visitors.
Assist staff and patients with clerical duties, including copying, scanning, and faxing documents.
Create and maintain patient files and confirm paperwork is completed correctly.
Answer and screen calls, direct callers to the appropriate person, take messages, and provide general location and company information.
Keep the front desk, waiting room, children’s play area, and work environment clean and presentable, including housekeeping tasks as needed.
Follow HIPAA policies, company policies, and applicable procedures.
Encourage a friendly and respectful work environment.
Attend staff meetings and huddles as required.
Focus daily on meeting productivity standards.