Patient Access Advocate, PRN

Intuitive Health•Evansville, IN

About The Position

The Patient Access Advocate provides welcoming, patient-centered service in an emergency and urgent care setting. The role greets patients and visitors, answers and routes calls, enters and verifies information in electronic systems, performs patient registration and visit-closure activities, and completes general clerical duties. The advocate maintains a pleasant, professional demeanor, helps patients and visitors find their way, and supports a clean, presentable work environment while following HIPAA and company policies. This is a PRN position with shifts available during days, nights, or afternoons. Team members are expected to work at least one shift per week and use self-scheduling. Scheduling is based on operational need. The position is non-exempt.

Requirements

Minimum typing speed of 50 words per minute.
High school diploma or GED.
At least six months of work experience in a healthcare setting or one year of customer service experience.
Flexibility and effective communication and collaboration skills.
Patient/client focus and technical capacity.
Basic knowledge of Microsoft Word, Excel, and Outlook; computer literacy is required.
Ability to read and comprehend simple instructions, correspondence, and memos, and to write simple correspondence.
Ability to present information effectively to patients and other employees.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to follow detailed written or oral instructions and address problems in standardized situations.
Ability to work independently and self-direct, and to work with individuals from diverse backgrounds.
Analytical and problem-solving skills, and ability to manage conflict and request supervisor assistance when needed.
Ability to perform multiple tasks simultaneously and prioritize competing demands effectively.
Solid work history.
Ability to work at least one shift per week; incumbent is scheduled according to operational need.
Ability to perform duties involving standing, walking, hand use, reaching, sitting, talking, and listening, and to lift up to 10 pounds.

Nice To Haves

Basic understanding of insurance.
Basic understanding of medical terminology and billing codes, including DRG, ICD-10, CPT, and HCPCS.
At least one year of experience in a medical office setting.
Familiarity with health insurance and insurance verification.
Knowledge of general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax machines.

Responsibilities

Greet patients and visitors in a friendly, courteous, and professional manner in person and by phone.
Check patients in and out and perform registration activities, including updating demographics and documenting registration information in electronic systems.
Verify insurance eligibility and benefits through an online system or by contacting payers directly.
Collect copayments, coinsurance, deductibles, and other payments at the point of service and during visit closure.
Confirm account and paperwork information is accurate and complete to support clean billing.
Perform visit-closure and follow-up activities as needed.
Provide wayfinding and customer service to patients and their families.
Answer and screen phone calls, route them to the appropriate person, take messages, and provide general location and contact information.
Assist staff and patients with clerical duties, including copying, scanning, faxing, and creating and maintaining patient files.
Keep the front desk, waiting area, and children’s play area clean and presentable; help maintain the work environment, including emptying trash, vacuuming, mopping, and cleaning counters as needed.
Follow HIPAA policies and procedures and other company policies.
Collaborate with staff, attend required meetings and huddles, and maintain focus on productivity standards.