Patient Access Advocate, PRN, Prasada

Intuitive Health•Surprise, AZ

7d•Onsite

About The Position

The Patient Access Advocate provides a welcoming, professional first point of contact for patients and visitors in a combined emergency room and urgent care setting. The role handles patient registration and visit closure, including updating demographics, verifying insurance, collecting payments, and documenting information in the electronic system to support accurate billing. It also provides wayfinding and responsive customer service to patients and their families. The advocate performs front-desk and general clerical duties, including answering and directing calls, maintaining patient files, handling paperwork, and assisting staff and patients with document tasks. The role helps maintain a clean, presentable work area and follows HIPAA and company policies. The position is PRN, with day and night shifts, and scheduling is based on operational need.

Requirements

Minimum typing speed of 50 words per minute.
High school diploma or GED.
At least 6 months of work experience in a healthcare setting or one year of customer service experience.
Exceptional communication and customer service skills.
Flexibility, collaboration skills, patient/client focus, and technical capacity.
Basic knowledge of Microsoft Word, Excel, and Outlook; must be computer literate.
Ability to read and comprehend simple instructions, correspondence, and memos; write simple correspondence; and present information effectively.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to follow detailed written or oral instructions and address problems in standardized situations.
Ability to work independently and self-direct, and to work with people from diverse backgrounds.
Analytical and problem-solving skills; ability to manage conflict and seek supervisor assistance when needed.
Ability to multitask and prioritize competing demands effectively.
Solid work history.
Ability to perform the physical activities described, including standing, walking, reaching, sitting, using hands, talking, and listening, and potentially lifting up to 10 pounds.

Nice To Haves

Basic understanding of insurance.
Basic understanding of medical terminology and billing codes, including DRG, ICD-10, CPT, and HCPCS.
At least one year of experience in a medical office setting.
Familiarity with health insurance and insurance verification.
Knowledge of general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax machines.

Responsibilities

Greet patients and callers in a friendly, courteous, and professional manner.
Check patients in and out, update demographic information, and document registration details in the electronic system.
Verify insurance eligibility and benefits using an electronic system or by contacting payers; collect copayments, coinsurance, and deductibles.
Perform visit closure activities, collect payments, and complete necessary follow-up activities.
Provide wayfinding and customer-focused assistance to patients, families, and visitors.
Assist with clerical duties such as copying, scanning, and faxing documents; create and maintain patient files.
Answer and screen phone calls, route calls and messages, and provide information such as directions and contact details.
Confirm that patient paperwork is completed correctly.
Keep the front desk, waiting room, children’s play area, and work environment clean and presentable, including performing cleaning tasks as needed.
Encourage a friendly and respectful work environment and help patients and families feel welcome.
Follow HIPAA policies and procedures and all company policies.
Attend staff meetings and huddles as required and focus on meeting productivity standards.