Patient Access Advocate - PRN

Intuitive Health•Allen, TX

21h

About The Position

The Patient Access Advocate welcomes patients and callers, checks patients in and out, enters information into a database, and performs general clerical duties. The role requires a consistently pleasant and professional demeanor, strong multitasking and prioritization skills, and a commitment to making patients and their families feel welcome. The position works in a healthcare setting and includes contact with patients who may have contagious illnesses or diseases. Scheduling is based on operational need and may include rotating shifts, standby, AA, and on-call work. The listed compensation is $19.00 per hour.

Requirements

High school diploma or GED.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and effectively present information to patients and other employees.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to apply common sense to detailed written or oral instructions and deal with problems in standardized situations.
Familiarity with health insurance and insurance verification.
Knowledge of general office equipment, including telephones, credit card machines, and fax machines.
Computer literacy, including Word, Excel, and Outlook.
Ability to perform multiple tasks simultaneously and prioritize competing demands effectively.
Exceptional communication and customer service skills.
Solid work history.
Ability to meet the position’s physical demands, including standing, walking, using hands, reaching, sitting, talking, and listening; lifting up to 10 pounds may be required.

Nice To Haves

At least one year of experience in a medical office setting is a plus.
Flexibility.
Communication proficiency.
Collaboration skills.
Patient/client focus.
Technical capacity.

Responsibilities

Greet patients in person and over the phone in a friendly, courteous, and professional manner.
Check patients in and out.
Verify benefits and collect copayments, coinsurance, and deductibles.
Assist staff and patients with clerical tasks, including copying, scanning, and faxing documents.
Create and maintain patient files.
Screen phone calls, direct callers to the appropriate person, and take and relay messages as needed.
Provide callers with information such as the company address, directions, fax numbers, and website.
Confirm that paperwork is completed correctly.
Keep the front desk, waiting room, and children’s play area clean and presentable.
Maintain a clean work environment, including tasks such as emptying trash, vacuuming, mopping, and cleaning counters.
Encourage a friendly and respectful work environment.
Provide patients and families with a customer-focused, friendly, reassuring environment that encourages them to return.
Follow HIPAA policies and procedures and all company policies.