Patient Access Advocate - Full Time - 80 Hours Bi-Weekly - Varied Shifts

Hendricks Regional Health•Danville, IN

About The Position

The Patient Access Advocate serves patients, associates, and third-party payers by accurately, effectively, and efficiently completing Patient Access and Revenue Cycle tasks. The role handles pre-registration and registration for all patient types, prepares registration information for billing, processes transfers and discharges, and follows up on required signatures and eligibility questionnaires.

Requirements

Must have or be working toward a high school diploma or equivalent, with special emphasis on office skills.
Occupationally significant vocational training or on-the-job computer and switchboard experience.

Nice To Haves

Medical terminology.
Healthcare business office experience.

Responsibilities

Process pre-registration for all patient types without creating duplicate medical record or patient account numbers.
Gather demographic and insurance information by telephone or during pre-procedure encounters, enter the information into the computer, and assemble packets for the applicable patient type.
Process registrations for all patient types without creating duplicate medical record or patient account numbers.
Scan insurance cards and enter or verify demographic and insurance information in the computer.
Type and assemble packets for the applicable patient type.
Obtain room assignments by contacting the appropriate nursing unit or bed control.
Obtain appropriate signatures on forms.
Direct or transport patients to the appropriate department or unit.
Follow through on special-diagnosis patients, including infectious patients.
Offer patients a copy of the “Your Rights & Responsibilities as a Patient” brochure.
Complete Medicare Secondary Payer Questionnaires.
Accurately edit and prepare registrations before passing them on to billing.
Process transfers and discharges.
Follow up on signatures, Medicaid eligibility, and Medicare Secondary Payer Questionnaires.