Patient Access Advocate, Full-time Day/Mid Shifts

Intuitive Health•Prosper, TX

13d•$17 - $17•Onsite

About The Position

The Patient Access Advocate, also described as a Patient Access / Front Office Associate, greets patients and visitors and facilitates timely, accurate patient registration. The role answers phones, collects payments, performs clerical duties, and maintains accurate records to support clinical staff and efficient patient flow. It helps create a welcoming environment and delivers excellent customer service in a fast-paced healthcare setting. The position works full-time on varying day and mid shifts. Listed schedules include Saturdays from 9 a.m. to 9 p.m. in Allen, Tuesdays from 7 a.m. to 7 p.m. in Prosper, and Thursdays from 11 a.m. to 7 p.m. in Prosper. Local travel during the business day is primary, but some out-of-area and overnight travel may be expected. The employee may be required to work at any facility and is responsible for their own transportation.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Customer service focus and strong communication skills.
Professionalism, tact, and teamwork.
Flexibility and ability to manage multiple tasks.
Basic technical and computer literacy, including Microsoft Office, office equipment, and patient management systems.
Organization and time management.
Ability to work at any facility and provide own transportation.
Ability to sit, stand, walk, talk, and listen regularly; use hands for typing, filing, and handling office equipment; and occasionally lift or move objects up to 25 pounds.
Ability to concentrate and handle multiple requests simultaneously.

Nice To Haves

One year of customer service experience is strongly preferred.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting is strongly preferred.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR) is strongly preferred.

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits, and collect copays, deductibles, and payments according to company guidelines.
Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer phones using proper etiquette, route calls, and take messages as needed.
Provide general information, including directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks, including copying, scanning, faxing, and filing.
Keep waiting areas, the front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking supplies as needed.
Support patients and families with a friendly and reassuring approach to promote positive experiences.
Attend staff meetings and required training sessions, and maintain ongoing knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within the role's scope as assigned.