Patient Access Advocate, Full-time Day/Mid Shifts

Intuitive Health•Prosper, TX

11d•Onsite

About The Position

The Patient Access / Front Office Associate greets patients and visitors, facilitates timely and accurate patient registration, answers phones, collects payments, and performs general clerical duties. The role helps create a welcoming environment, deliver excellent customer service, maintain accurate records, support clinical staff, and promote efficient patient flow. Team members are employed by Intuitive Health and work alongside partner health systems. The position involves varying day and mid shifts, with specified shifts on Saturdays in Allen and Tuesdays and Thursdays in Prosper.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Ability to work at any facility and provide own transportation.
Ability to travel primarily locally during the business day; some out-of-area and overnight travel may be expected.

Nice To Haves

One year of customer service experience.
Experience in healthcare, a hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and update demographic, insurance, and billing information accurately.
Verify insurance eligibility and benefits, and collect copays, deductibles, and payments according to company guidelines.
Support patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer and route phone calls, take messages, and provide general information such as directions, office hours, and policies.
Protect patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks including copying, scanning, faxing, and filing.
Keep waiting areas, front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking supplies as needed.
Support patients and families with a friendly, reassuring approach.
Attend staff meetings and required training, and maintain knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within scope as assigned.